Schedule of Charges
All charges related to our services are listed below. This information was last updated on 29th April 2025.
The following fees apply to Hubpay Business Accounts.
Amendment of incorrect details of a payment (Pre & Post-Payment)
AED 165
Cancellation of a payment (Pre-Payment)
AED 165
Cancellation of a payment or recall of funds (Post-Payment)
AED 295
In-Depth investigation of a Payment (Post-Payment)
AED 165
Returned payment due to incorrect beneficiary details (Post-Payment)
AED 110
Accepting Card Payments through Payment Links
Transaction fee
2.49% + 1 AED per transaction
Transaction Refund Fee
5 AED per transaction*
Chargeback Fee
100 AED per chargeback*
*Additional costs from acquirers and card schemes may apply to refund & chargeback transactions, including but not limited to interchange fees, acquirer premiums, and gateway fees. These costs are determined by the relevant acquirer and card scheme and are charged in addition to the standard AED 100 administrative fee.
To report merchant complaints (Hubpay card payments services related complaints), card payment disputes or complaints (for remitters), or a potential brand infringement, please submit a request to our support team
Wallet top-up from a local bank account
AED 0
Wallet top-up from a salary card
AED 6
Wallet top-up from a debit card
2.2%
Remittance reversal request
AED 50
Cashout to a local bank account
AED 50
All charges above are subject to 5% VAT
To report merchant complaints (Hubpay card payments services related complaints), card payment disputes or complaints (for remitters), or a potential brand infringement, please submit a request to our support team