Hubpay Personal Service Update: Regional Developments and AWS Connectivity

Service Restoration Complete - Hubpay Personal App Fully Operational

We are pleased to inform you that the Hubpay Personal app is now fully operational and you may resume normal use.

Following our successful migration of infrastructure outside the region, we have completed all necessary safety, integrity, and reconciliation checks. Our internal validations confirm full system stability, data integrity, and operational readiness. You can now log in to the Hubpay Personal app and transact as usual.

We would also like to reassure you that your funds remained fully safeguarded throughout the disruption period, and client money protections were never impacted.

Our teams worked around the clock during the disruption to implement contingency measures and support urgent customer needs. We sincerely appreciate your patience, cooperation, and continued trust during this period.

Should you require any assistance, our support team remains available:

• Call us: +971 4 459 2800

• Request a callback: Email [email protected] with your contact details and a member of our team will contact you promptly.

We remain committed to delivering secure, reliable, and seamless payment services. Thank you for being part of the Hubpay community.

Warm regards,
Team Hubpay